About the company
ZainTECH is a leading technology company providing innovative cloud solutions.
Responsibilities
- Lead complex technical investigations and architectural reviews.
- Serve as the subject matter expert in a specialized domain (containers/kubernetes, serverless, networking, security, or data/analytics).
- Drive technical solutions for enterprise customers.
- Create technical content, including white papers and best practices.
- Mentor L1 and L2 engineers and conduct training sessions.
- Collaborate with product teams on feature requests and improvements.
- Represent the support organization in technical discussions with customers.
- Contribute to the technical direction of the support organization.
- Lead customer Well-Architected Reviews.
Requirements
- Bachelor's degree in Computer Science or related field.
- Microsoft Certified: Azure Solutions Architect Expert certification.
- Azure Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).
- 5+ years of experience with Azure services in another MSP or vendor support role.
- Deep expertise in specialized domain area:
- For Container specialization: Expert knowledge of Azure Kubernetes Service (AKS), Docker, and Kubernetes.
- For Serverless specialization: Expert knowledge of Azure Functions, Azure Logic Apps, and event-driven architectures.
- For Networking specialization: Expert knowledge of Azure Virtual Network, Azure ExpressRoute, and hybrid architectures.
- Experience leading technical projects and mentoring teams.
- Strong system design and architecture skills.
- Advanced troubleshooting and performance optimization capabilities.