JuniorOfficeNew York, NY
Account Manager
О роли
Описание вакансии
What You'll Do
- Effectively partner with Commercial customers, ensuring excellent customer experience through timely, accurate communications.
- Maintain deep understanding of product and speak with customers about relevant features.
- Partner with Commercial Account Managers on account prioritization to maximize revenue.
- Run playbooks and program ideas, track results based on KPIs (user adoption, retention, upsells).
- Drive satisfaction, adoption, retention, and reduce churn.
- Serve as 'voice of the customer' and provide internal feedback.
- Refine segmentation for Scaled book.
- Renew, process, and negotiate contracts.
What We're Looking For
- Bachelor’s degree or similar relevant working experience.
- 1-2 years of experience in Sales, Account Management, or related customer-facing position in SaaS.
- Proven track record of managing high volume of accounts.
- Excellent project management and organizational skills.
- Data-driven approach.
- Ability to prioritize tasks and problem-solve.
- Passion for product and customer experience.
- Attention to detail and excellent communication skills.
- High energy and initiative.
Стек и навыки
С чем работаем