Associate Account Manager

About the company

• New Relic is a global team building an intelligent observability platform that empowers companies to thrive in an AI-first world.

Responsibilities

• Act as an operational and tactical contributor within a unified pod structure, assisting Account Executives and Account Managers with whitespace analysis and enablement sessions.
• Support the execution of contract renewals for direct and partner-managed agreements.
• Monitor account health, usage patterns, and BCM burn rates, flagging at-risk accounts early.
• Assist in identifying upsell and cross-sell opportunities and supporting PAYG customer outreach.
• Coordinate logistics, slide decks, and data preparation for Customer Business Reviews and renewal discussions.
• Assist during customer onboarding by organizing Account Health Checks and scheduling enablement sessions.
• Analyze customer usage data and maintain accurate record-keeping in Salesforce.

Requirements

• Prior exposure or background in customer success, sales operations, account management, or business development (SaaS preferred).
• Foundational understanding of quota support, contract administrative processes, or renewals.
• Strong interpersonal skills and ability to build rapport with technical and operational contacts.
• Analytical mindset with experience working with basic datasets (usage metrics, CRM data).
• Excellent written and verbal communication skills.
• Proficiency in Google Workspace, Salesforce (or similar CRM), MS Excel, and PowerPoint.

Bonus points

• Familiarity with Observability, Application Performance Monitoring, or DevOps.
• Familiarity with consumption-based business models.
• Exposure to structured sales methodologies (Challenger Sale, Command of the Message, MEDDPICC).

Conditions

• Visa support or sponsorship is not available for this position.
• Flexible workforce model: fully office-based, fully remote, or hybrid.