Account Manager

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.

• Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model—delivering consistent value at scale through proactive outreach and enablement.
• Build and run scalable programs that drive adoption and expansion (e.g., onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions).
• Proactively share best practices, playbooks, and technical guidance in partnership with Customer Engineers—helping customers succeed through self-serve resources and repeatable workflows.
• Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data; mitigate churn risks through timely education and clear next steps.
• Own and execute contracting motions across your book, including renewals, annualization/commit motions, and standard commercial expansion—working closely with Sales, RevOps, and Legal to remove friction.
• Partner cross-functionally with Product, Marketing, and Support to surface customer insights and influence the programs, content, and product improvements that will most impact scaled customers.
• Track and report on program performance (adoption, retention, renewal/commit conversion, expansion) and continuously iterate based on results.
• Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

• Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space.
• Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts.
• Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities.
• Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals.
• Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives.
• Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion.
• Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks.