Operations Engineer

About the company

• Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals.

Responsibilities

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect.
• Participate in a rotating on-call and incident response schedule, including weekends.
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana).
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation.
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows.
• Partner with global stakeholder teams to drive issues to resolution.

Requirements

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch).
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS).
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto).
• Experience with Infrastructure as Code.
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud.
• Comfort working in ticket/workflow-driven environments using Jira and Confluence.
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus.

Conditions

• This position is US - Remote Eligible.
• Pay Range: $136,000 — $160,000 USD.