Inside Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inside Account Manager - Enterprise based in United States.

• Lead and coordinate inside sales activities for one or more Enterprise Account Executives, mentoring and delegating tasks across the client operations team while maintaining strong customer service standards.
• Manage and grow existing enterprise accounts by identifying new opportunities, expanding product and service adoption, and achieving assigned revenue and gross-profit objectives.
• Develop expertise across key IT product categories, including laptops, desktops, mobile devices, servers, networking, storage, peripherals, printers, displays, accessories, software, and related solutions.
• Own larger proposals and opportunities, including those exceeding $25,000, ensuring accurate pricing, project coordination, OEM deal registrations, Salesforce tracking, follow-up, and successful progression through the sales cycle.
• Maintain proactive account activity in Salesforce, ensuring qualified opportunities, customer interactions, next steps, and strategic initiatives are accurately documented and advanced.
• Partner with Account Executives to establish pricing strategies that balance competitive customer offers with margin objectives, using sourcing initiatives, contractual considerations, partner programs, and deal registration opportunities.
• Identify and pursue cross-sell, up-sell, and whitespace opportunities through spend analysis, standards reviews, account planning, prospecting, and regular engagement with internal and external technology resources.
• Build and maintain strategic relationships with enterprise customers, OEM representatives, distribution partners, business development teams, specialists, and other key stakeholders.
• Manage customer proposals, quotes, renewals, and complex orders while ensuring accurate and timely execution; maintain a four-hour response target for customer requests and proactively manage software renewals at least 30 days before expiration.
• Provide customer demonstrations and self-service training for the digital marketplace platform, including sourcing, quoting, ordering, product search, reporting, licensing, renewals, process improvement, and RMA capabilities.
• Monitor customer satisfaction, account performance, budgets, opportunities, and operational issues while escalating complex matters and coordinating with sales support teams as needed.
• Prepare and present customer activity reports and maintain accurate account standards, catalogues, and related sales documentation.
• Support promotional campaigns and quarterly sales initiatives while maintaining consistent prospecting and engagement activity with OEM and internal business development contacts.
• Coach and support junior team members, contribute to continuous improvement, and perform additional responsibilities as required.
• Ensure applicable departmental processes are followed, including relevant financial and compliance controls.

• Bachelor’s degree or equivalent combination of education and professional experience, with approximately 5 years of relevant work experience and around 7 years preferred for full proficiency.
• Required: demonstrated experience working with healthcare accounts, ideally within enterprise technology sales or IT solutions environments.
• At least 3 years of successful experience selling and supporting IT software, hardware, solutions, or related services directly to large enterprise customers.
• Previous reseller, value-added reseller (VAR), Tier 1 manufacturer, publisher, or comparable enterprise technology sales experience is strongly preferred.
• Strong knowledge of Salesforce and proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Working understanding of data center infrastructure, including servers, networking, and storage, together with knowledge of major technology OEM product lines and current market offerings.
• Strong understanding of software solutions and familiarity with major strategic software publishers, technologies, programs, and sales processes is preferred.
• Experience managing complex sales opportunities, conducting discovery, developing proposals, presenting solution options, and owning client relationships.
• Excellent written and verbal communication skills, with the ability to communicate professionally with mid-level and senior-level stakeholders and deliver effective product or platform demonstrations.
• Strong organizational and time-management skills, with the ability to manage multiple priorities, customer requests, sales opportunities, and concurrent activities in a fast-paced environment.
• Strategic and resourceful approach to selling, with the ability to identify opportunities, leverage internal and external resources, and maximize account potential.