Director, UX

LaunchDarkly is hiring a UX leader to own design for the Foundation pillar, the part of the product that determines how new developers discover, try, and adopt LaunchDarkly. Foundation owns the self-serve motion: trial experience, onboarding, activation, packaging comprehension, and the paths that move a developer from "I'm testing this" to "I'm building on this."

As the UX Pillar Lead for Foundation, you will sit in the product triad alongside Product Management and Engineering. You'll manage a team of 5 to 7 UX designers working across Foundation and related surfaces.

Foundation's activation challenge is concrete. Roughly 90% of developers who try LaunchDarkly never connect an SDK, and under 1% engage with the features that differentiate us: guarded releases, experimentation, observability. The team is executing against a detailed, evidence-based strategy to fix that. Your job is to own the design quality and provide the design leadership that makes it work, because you understand developer experience implicitly.

• Lead UX strategy and design quality for the Foundation pillar: the trial experience, activation flows, onboarding, and packaging surfaces that determine whether a developer stays.
• Hold the Foundation pillar to the UX quality bar across all surfaces.
• Maintain current design capacity planning: scoped, estimated, and sequenced work.
• Sit in the Foundation triad as a co-owner of product direction alongside PM and Engineering.
• Advocate for users in roadmap conversations.
• Manage and develop a team of 5–7 UX designers, including Staff and Senior ICs.
• Run and participate in UX critique.
• Lead cross-pillar design coordination for surfaces that span Foundation, Experimentation, Guardian, and AgentControl.
• Partner with the Head of UX on hiring, org planning, and quality standards.

• 10–12+ years of experience in product design, UX, or a closely adjacent discipline.
• Track record managing and developing a team: direct reports who have grown, taken on more scope, or been promoted under your management.
• Experience as the UX voice in a product triad, co-owning roadmap direction with PM and Engineering.
• History of defining and enforcing a quality bar on a team's work.
• Domain fit: experience designing for or leading designers on developer tools, self-serve B2B SaaS, or products with an engineering user base.
• Strong communication: can present design strategy to leadership, advocate for users under pressure, and give feedback that makes the work better.

• Remote position in the US.
• Target pay ranges based on Geographic Zones for Level M4: Zone 1: $240,600 - $330,700; Zone 2: $216,500 - $297,600; Zone 3: $204,500 - $281,100. Inclusive of 15% Bonus Target.