About the company
Sumo Logic helps companies keep applications reliable and secure. Technical Account Engineers ensure customers get value out of the platform and are the first point of contact for a portfolio of named post-sales accounts.
Responsibilities
- Be the go-to technical lead for a portfolio of customers, knowing their environments, priorities, and risks
- Build new use cases, bring in new data sources, teach advanced features, and work through hard problems with security, DevSecOps, and observability teams
- Craft measurable success plans and expand them as value shows up
- Combine automated usage signals with judgement to spot adoption or technical risk early
- Lead health checks and contribute to Business Reviews
- Work with Sales on renewals and expansion
- Feed customer insight back to Product and Engineering and improve playbooks
Requirements
- 5 to 6 years in a technical, customer-facing role such as technical account management, customer success engineering, professional services, solutions engineering, DevOps, or SOC analysis
- Production experience across enterprise infrastructure: operating systems, virtualisation, databases, networking, and security
- Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP)
- SQL or query language skills
- Track record of owning multiple customer accounts and building relationships
- Degree in Computer Science, Engineering, or related field (B.Tech/BE or equivalent)
- Nice to have: Observability or SIEM platforms (Splunk, Datadog, Elastic, Dynatrace, CrowdStrike, QRadar, Exabeam), Kubernetes (Helm), OTel, Prometheus, API scripting, hyperscaler certifications
Conditions
- Based in Noida, India; candidates must be located in Noida
- Shifts overlap core Australia and New Zealand business hours
- Join the local Noida office typically once a fortnight