About the company
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Responsibilities
- Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
- Proactively address key courier-related challenges at local, regional, and global levels.
- Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights.
- Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
- Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
- Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution.
- Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact.
- Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence.
Requirements
- Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain.
- +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must).
- Strong analytical and coding skills: Good in SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…).
- Strong strategic vision and business mindset.
- Excellent problem-solving and analytic