← Все вакансии/Senior/jobgether
SeniorRemoteUS

Customer Engineer

J
jobgether
Уровень
Senior
Формат
Remote
О роли

Описание вакансии

About the company

  • Partner company supporting critical U.S. government agencies with complex data and technology challenges.

Responsibilities

  • Lead technical discovery sessions to understand complex agency environments, business needs, technical requirements, and strategic priorities, recommending appropriate solutions.
  • Own technical evaluation efforts with support from specialists across data quality, privacy, AI governance, and core data management capabilities.
  • Partner with Account Executives to shape sales strategies, qualify opportunities, develop proposals, and influence technical and purchasing decisions.
  • Prepare and own technical and functional sections of RFPs and RFQs for government opportunities.
  • Design and deliver tailored product demonstrations, presentations, workshops, roadmaps, and technical sessions for business and technology stakeholders.
  • Create customized demonstration environments, workflows, and supporting assets that address specific federal use cases and requirements.
  • Lead complex Proof of Value engagements and value-based workshops within agency environments and ensure successful deployment of solutions behind government firewalls.
  • Tailor demonstrations and technical recommendations to federal priorities and mandates, including AI governance, data-sharing initiatives, and Chief Data Officer priorities.
  • Act as the technical authority on security and compliance considerations, including FedRAMP Moderate, IL4/IL5 requirements, and SOC 2.
  • Serve as a liaison between customers and internal teams to resolve complex technical requirements, issues, and implementation questions.
  • Build trusted relationships with senior customer and prospect stakeholders, including CDOs, CTOs, program managers, and other strategic decision-makers.
  • Architect customized and integrated solutions across complex federal environments, including on-premises, hybrid cloud, disconnected, and classified networks.
  • Advise customers on technical adoption, optimization, value realization, ROI, and future-state architectures while identifying opportunities for expansion.
  • Support account growth strategies by identifying new use cases, understanding competitive differentiation, and contributing technical insight to account planning.
  • Address technical questions and objections related to security, scalability, integration, implementation, and adoption, helping remove barriers to successful product usage.
  • Develop and share customer use cases, best practices, lessons learned, competitive strategies, and thought leadership to strengthen Customer Engineering capabilities.
  • Support onboarding and enablement for other Customer Engineers and sales team members while maintaining expert-level product knowledge.
  • Collaborate with Product Management and Engineering by providing customer feedback, technical guidance, and recommendations for improving products and services.
  • Contribute to sales and marketing initiatives, including webcasts, field enablement, technical assets, and customer-facing content.

Requirements

  • 5+ years of experience in Sales Engineering or Technical Consulting supporting U.S. Federal Government customers, including at least 4 years working in data, SaaS, or related technology environments.
  • Experience working with leading PaaS providers, data lakes, databases, and integration platforms.
  • Strong understanding of federal data and technology environments, with familiarity with platforms such as Snowflake Government Data Cloud, AWS GovCloud, Azure Government, and Palantir considered a plus.
  • Working knowledge of NIST 800-53, FISMA, and the Federal Data Strategy.
  • Proven ability to navigate the federal procurement cycle and establish long-term relationships with government technology and data leaders.
  • Experience across value-based selling, cost-benefit analysis, ROI analysis, process management, and project management.
  • Familiarity with regulatory compliance and financial or IT audit environments is a plus.
  • Experience with enterprise security technologies such as LDAP or Kerberos.
  • Experience working with data quality, data pipelines, data orchestration, and/or job control tools.
  • Knowledge of at least two or three areas including data governance, data stewardship, master data management, data cataloging, and business rules management.
  • Experience with data intelligence or governance platforms, including comparable technologies.
  • Proficiency in SQL and the ability to understand and communicate complex technical concepts to both technical and non-technical audiences.
  • Demonstrated ability to use AI tools such as Claude, Gemini, ChatGPT, or Copilot to solve business challenges, improve workflows.
Стек и навыки

С чем работаем