About the company
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Responsibilities
- Execute physical rack-and-stack deployments, structured cabling, and infrastructure lifecycle management across production data centers
- Triage, troubleshoot, and remediate hardware and network faults while repairing or replacing failing components
- Manage and resolve operational ticket queues, driving scheduled corrective maintenance and break/fix activities
- Coordinate and partner with engineering teams, system owners, and third-party Remote Hands technicians to validate installations
- Maintain comprehensive asset tracking documentation and support up to 50% domestic and international travel
Requirements
- Experience leveraging modern AI tools, automation, or scripting to streamline data center operational workflows and diagnostics
- 5 or more years of experience working within production data center environments, with a proven track record engaging and directing remote data center vendors
- U.S. citizenship, required due to the nature of the customers assigned to this role
- Deep technical understanding of diverse server platforms, network hardware, optics, fiber plants, and copper cabling
- Proficient with Linux/Unix command-line interfaces, BIOS configurations, and out-of-band management tools such as iLO, iDRAC, and IPMI
- Ability to lift and carry up to 50 pounds repeatedly and regularly in support of physical infrastructure deployments
Preferred
- Experience applying AI-assisted engineering tools and workflows to system diagnostics, infrastructure automation, documentation, or operational reliability
- Willingness and ability to travel domestically and internationally up to 50%