Associate Director of Customer Compensation

About the company

• HelloFresh, Global Customer Experience (GCX) function
• Role based in Toronto, Ontario, Canada

Responsibilities

• Own global compensation strategy and engine architecture across all markets and brands
• Lead design and evolution of the compensation engine: rules, thresholds, segmentation logic, automation frameworks
• Set global roadmap for compensation experimentation (A/B testing across offer types, value levels, channel timing, segmentation)
• Apply behavioral economics frameworks to compensation design
• Define measurement framework for experimentation
• Own global compensation P&L line and cost governance
• Identify and close financial leakage
• Build reporting infrastructure for compensation economics
• Own global fraud and abuse prevention framework
• Lead governance rhythm for policy: quarterly reviews, exception management, escalation adjudication
• Drive adoption of policy changes across markets and brands
• Influence at VP and Director level across multiple functions

Requirements

• MBA or equivalent postgraduate qualification required
• Undergraduate degree in Economics, Business, Engineering, or quantitative discipline
• 8–12 years of progressive experience in customer strategy, pricing, operations, or adjacent domain
• Track record of owning a financially significant operational lever
• Prior experience leading and developing teams
• Background in subscription commerce, logistics, or consumer-facing operations