Claims Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Commercial General Liability Claims Team Lead (Pre-Suit Property Damage) based in the United States.

• Lead and supervise claims adjusters: Manage a remote team of 5–6 adjusters handling non-litigated commercial general liability property damage claims
• Ensure quality claim handling: Review claim decisions, investigations, coverage assessments, and settlement recommendations
• Oversee claims correspondence: Review and edit position letters and other claim-related communications
• Manage team operations: Activate and assign claims, monitor workloads, and ensure team members follow internal processes
• Collaborate with legal and claims leadership: Work with in-house counsel to interpret policy coverage and jurisdictional requirements
• Evaluate supporting evidence: Review repair estimates, documentation, evidence, and expert reports
• Identify recovery and fraud opportunities: Recognize potential subrogation opportunities and fraud indicators
• Support complex claim resolution: Handle escalated calls from adjusters and provide guidance on challenging cases
• Develop and mentor employees: Train new team members, provide ongoing coaching, support professional development, and conduct performance reviews
• Drive continuous improvement: Promote consistent application of claims procedures and high-quality service

• Bachelor's degree or higher is required
• At least 5 years of experience handling commercial general liability property damage and automobile claims
• Significant supervisory experience, including the ability to manage, coach, and develop claims professionals
• Strong understanding of liability claims handling, property damage investigations, policy coverage, settlement practices, and claim documentation
• Active insurance adjuster licenses are required
• Excellent written and verbal communication skills
• Strong planning, prioritization, and time management skills
• Strong computer skills and the ability to work effectively with claims management systems
• Sound decision-making skills and the ability to evaluate evidence, identify risks, and determine appropriate next steps
• A self-motivated, proactive approach, with the ability to work independently under minimal to moderate supervision
• A demonstrated ability to provide constructive feedback, maintain accountability, and foster a supportive, results-oriented remote work environment

• Competitive annual salary: $110,000–$130,000
• Fully remote position within the United States
• Medical insurance options, including PPO and HDHP plans
• Vision, disability, and life insurance coverage
• Dental coverage: Standard and enhanced dental plans, including orthodontia coverage
• Generous paid time off for eligible employees
• Company-paid holidays plus four floating holidays
• Paid parental leave
• 401(k) plan with company matching and immediate vesting
• Approved degree programs are eligible for 100% upfront tuition reimbursement after six months of service
• Fitness center and Weight Watchers reimbursement initiatives
• Options for accident, critical illness, and hospital indemnity coverage
• Service recognition program providing a monetary award toward a vacation every five years
• Access to employee discounts on travel, event tickets, electronics, home products, and more