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Our ServiceNow AI platform brings together any AI, any data, and any workflow — helping 85% of the Fortune 500® work smarter, faster, and better
We're building an AI-native culture where technology and talent are unstoppable together
Responsibilities
Define and execute the product strategy and roadmap for assigned technical product capabilities within ServiceNow University
Partner with ServiceNow University product managers to translate learner needs, product strategies, and roadmap priorities into clear requirements, user stories, acceptance criteria, and delivery plans
Drive the effective use of Lux and other ServiceNow artificial intelligence and platform capabilities across relevant ServiceNow University experiences
Lead product discovery for capabilities that span multiple product areas, including personalization, conversational experiences, learner data, search, recommendations, and reusable experience components
Develop a deep understanding of learners, business needs, platform capabilities, and emerging artificial intelligence technologies
Define reusable capabilities, integration patterns, and product standards
Lead technical product planning by defining requirements, prioritizing investments, evaluating technical trade-offs, and driving execution across multiple cross-functional teams
Partner closely with Engineering, Architecture, and Design to deliver scalable, secure, accessible, compliant, and enterprise-ready capabilities
Identify and manage dependencies across ServiceNow University product areas, shared platform teams, enterprise systems, and external technology partners
Define measurable outcomes for assigned capabilities, including adoption, quality, reliability, learner engagement, and contribution to learning and credentialing outcomes
Requirements
Experience as a Staff Technical Product Manager or similar
Strong understanding of AI-native learning and credentialing experiences
Ability to translate learner and business needs into scalable capabilities and clear technical requirements