About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Manual QA + Agentforce based in Canada.
Responsibilities
- Design and execute comprehensive test strategies for Salesforce Agentforce implementations, covering functional requirements, business workflows, AI agent behavior, topics, actions, and prompts.
- Perform functional, regression, integration, system, UAT, end-to-end, smoke, and release validation testing across Salesforce environments.
- Validate Agentforce integrations with Salesforce Clouds and third-party applications, ensuring reliable data exchange and expected business outcomes.
- Test AI-generated responses and conversational experiences for accuracy, relevance, consistency, compliance, and alignment with business requirements.
- Conduct conversational AI, chatbot, prompt, performance, reliability, and scalability testing for AI-powered agents.
- Validate Salesforce Data Cloud integrations, data synchronization, and data quality across connected systems.
- Create and maintain detailed test cases, test data, test suites, and supporting automation assets.
- Perform API testing using Postman or similar tools and investigate integration-related defects.
- Track, document, and manage defects through Jira while collaborating with cross-functional teams throughout Agile sprint cycles.
- Work closely with Business Analysts, Developers, Solution Architects, and Product Owners to clarify requirements and ensure comprehensive test coverage.
- Support production readiness by identifying risks, resolving defects, and completing final smoke and release validation activities.
Requirements
- 4+ years of professional experience in Salesforce quality assurance, manual testing, or a closely related QA role.
- Strong hands-on experience with Salesforce, including Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce, Flows and Automation, Security Model, Reports, and Dashboards.
- Mandatory hands-on experience with Salesforce Agentforce, including AI agent testing, conversational flows, topics, actions, prompts, and response validation.
- Solid understanding of functional, regression, integration, end-to-end, UAT, API, data validation, performance, conversational AI, and chatbot testing.
- Experience testing AI-generated responses for accuracy, relevance, compliance, reliability, and business requirements.
- Practical experience with API testing tools such as Postman and Salesforce Developer Console.
- Experience using Jira for defect tracking and Agile delivery processes.
- Familiarity with ACCELQ or Selenium for test automation is preferred.
- Strong analytical and problem-solving abilities, with excellent attention to detail and a structured approach to identifying and documenting defects.
- Ability to collaborate effectively with technical and business stakeholders and communicate testing findings clearly.
Conditions
- Contract-based opportunity with a remote work model.
- Opportunity to work on Salesforce and Agentforce implementations involving conversational AI and automation.
- Exposure to Salesforce Clouds, Data Cloud, third-party integrations, and AI-powered business workflows.
- Collaboration with cross-functional teams including developers, solution architects, business analysts, and product owners.
- Opportunity to contribute to quality, reliability, and production readiness across innovative Salesforce solutions.