Director of Product Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Operations based in the United States.

• Build, mature, and govern the end-to-end Product Operations operating model, enabling product teams to prioritize effectively, execute efficiently, launch successfully, and measure business impact.
• Partner with Product Marketing, Client Success, Sales, and Support to establish frictionless product launch and go-to-market readiness processes.
• Oversee Product Knowledge strategy and execution, ensuring internal and external knowledge bases, technical documentation, release communications, and supporting materials remain accurate, accessible, and current.
• Ensure customer-facing and frontline teams receive the product knowledge, documentation, release notes, and operational training required ahead of new feature launches.
• Establish closed-loop Voice of Customer and Voice of Field feedback systems and translate insights into actionable input for Product Management prioritization.
• Standardize and improve the product delivery lifecycle from opportunity discovery through execution and launch.
• Maintain portfolio-wide visibility into product roadmaps, milestones, dependencies, and status, aligning Product Management, Engineering, Design, and leadership.
• Own and optimize the product technology stack, including tools such as Notion, Pendo, Jira, Confluence, Gong, and related analytics and AI platforms.
• Champion AI-driven operational improvements that streamline workflows, automate repeatable activities, reduce manual effort, and increase consistency across teams.
• Define and monitor product health, feature adoption, and operational efficiency metrics to support data-informed decisions.
• Lead, coach, and develop a team of four Product Program Managers as well as the Product Knowledge team, establishing clear KPIs, resource allocation models, and career development paths.
• Serve as an escalation point for complex operational challenges and cross-functional roadblocks across product lines.

• 10+ years of experience in Product Operations, Technical Program Management, or Product Management within a fast-paced B2B SaaS or enterprise software environment.
• 4+ years of direct people-management experience, with a demonstrated ability to develop and scale high-performing program management, technical communications, or documentation teams.
• Proven experience building or maturing a Product Operations function from an early or mid-stage organization to an enterprise-scale operating model.
• Demonstrated ability to evaluate and integrate AI technologies into operational workflows to automate repeatable tasks, reduce manual effort, and improve organizational consistency.
• Experience managing product knowledge bases, technical documentation, technical writing, and structured release communication programs for internal and external audiences.
• Hands-on experience with product management, analytics, collaboration, and AI platforms such as Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong.
• Exceptional ability to synthesize quantitative data and qualitative feedback into practical operational strategies and decisions.
• Strong communication, collaboration, influence, and negotiation skills, with the ability to align stakeholders across Product, Engineering, Sales, Client Success, and Support without relying on direct authority.
• Strong organizational judgment and the ability to navigate ambiguity, establish clarity, and scale processes within a dynamic, matrixed environment.
• Strategic thinker who can balance long-term operating-model improvements with hands-on execution and immediate business priorities.

• Base salary range of $187,410–$210,000 per year, with actual compensation determined by factors such as geographic location, experience, education, training, and skills.
• Potential eligibility for additional compensation and a comprehensive benefits package.
• Remote work opportunity.
• Opportunity to lead and shape a growing Product Operations discipline.
• Exposure to AI-driven operational innovation and modern product technology.
• Leadership opportunity managing Product Program Managers and a Product Knowledge team.
• Cross-functional collaboration with Product, Engineering, Sales, Marketing, Client Success, and Support teams.
• An environment that emphasizes customer outcomes, transparency, integrity, innovation, agility, and collaboration.
• Professional growth opportunities within a global organization.
• Inclusive workplace committed to equal employment opportunities and diverse perspectives.
• Routine pre-employment background check may be required, subject to prior written consent.