MiddleRemoteCanada
Technical Support Engineer
О роли
Описание вакансии
About the company
- Over 9,000 companies use the platform to send billions of emails, push notifications, in-app messages, and SMS every day
- Powers automated communication using real-time behavioral data
Responsibilities
- Communicate directly with customers via Support Center
- Triage a diversity of support tickets
- Work on process improvement
- Conduct regular touch points with Product and Customer Success teams
- Help new and existing customers get up and running with the product
- Diagnose tricky situations and aid companies in achieving their business goals
- Advocate for product improvements
- Support customers through email and live chat
Requirements
- Located in Canada
- Working hours align with Central or Mountain time zone
- This role includes rotating weekend support coverage
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- Understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)
- Knowledge of JavaScript is a plus
- Excellent written and verbal communication skills
- Self-starter attitude
- Previous work for a SaaS company or understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Experience with Marketing Automation industry a plus
Conditions
- Starting salary: $70,000 USD (or equivalent in local currency) depending on experience
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
- Career paths in Engineering, Product, or Customer Success Teams
Стек и навыки
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