About the company
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
Responsibilities
- Own and grow relationships with a portfolio of strategic technology partners, including cloud providers, global and regional technology partners.
- Develop and execute joint business plans focused on pipeline creation, revenue growth, enablement, marketing, and executive alignment.
- Build strong field relationships with partner sales teams, alliance managers, solution architects, and regional leadership to drive day-to-day collaboration.
- Drive partner-sourced and partner-influenced pipeline through account mapping, co-selling, joint customer engagement, and opportunity planning.
- Identify, develop, and scale repeatable joint offerings and solution plays that increase customer adoption of Parloa.
- Coordinate cross-functional execution across Sales, Solution Engineering, Marketing, Product, Customer Success, and Professional Services to maximize partner impact.
- Enable partners to confidently position, demonstrate, and recommend Parloa within broader enterprise transformation initiatives.
- Support strategic global technology alliances, ensuring strong regional alignment while leveraging global partnership strategies.
- Track partner performance, pipeline, and joint business objectives, providing clear reporting and recommendations for continued growth.
- Gather market intelligence and partner feedback to influence ecosystem strategy, product priorities, and go-to-market investments.
Requirements
- 5+ years of experience in technology partnerships, strategic alliances, ecosystem management, or enterprise SaaS sales.
- Experience managing strategic technology partnerships with cloud providers, enterprise software vendors, Global Systems Integrators (GSIs), or large consulting organizations.
- Demonstrated success building partner-generated pipeline and executing joint go-to-market initiatives.
- Experience working closely with enterprise sales organizations on complex co-sell opportunities.
- Strong understanding of enterprise technology ecosystems, including cloud platforms, AI, CX, CRM, CCaaS, or adjacent enterprise software.
- Comfortable navigating large, matrixed partner organizations and building relationships from executive leadership to field sales.
- Excellent executive communication, negotiation, and stakeholder management skills.
- Experience partnering with organizations such as Microsoft, AWS, Google Cloud, SAP, Salesforce, ServiceNow, Databricks, or similar is highly preferred.
- Familiarity with AI, customer experience, contact center technologies, or enterprise automation platforms is a strong plus.
Conditions
- North America based, remote or hybrid depending on location.
- Travel expected at approximately 25 to 40 percent.