Scheduling Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scheduling Team Lead based in United States.

• Support, guide, and coordinate scheduling staff to ensure daily assignments are completed accurately, efficiently, and on time.
• Monitor scheduler productivity and performance, providing regular updates and relevant insights to department leadership.
• Assist with assigning, prioritizing, and tracking team tasks to maintain smooth daily operations.
• Identify scheduling challenges, investigate issues, and communicate practical solutions to leadership.
• Help coordinate departmental projects, initiatives, and special assignments as needed.
• Participate in training activities and support the development and implementation of improved scheduling processes and workflows.
• Schedule appointments directly when required, maintaining accuracy, professionalism, and a high standard of customer service.
• Support scheduling activities related to disability evaluations, occupational health services, and other healthcare service lines.
• Maintain accurate information within scheduling and computer systems while ensuring timely and reliable data entry.
• Follow HIPAA requirements and maintain strict confidentiality when handling patient and appointment information.
• Contribute to a positive, collaborative team environment focused on productivity, service quality, and operational success.

• High school diploma or GED required.
• At least 1 year of experience in clerical, administrative, scheduling, customer service, or a related field.
• Previous scheduling or call center experience is preferred.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to interact effectively with colleagues, leadership, and customers.
• Strong problem-solving and decision-making abilities, particularly when addressing scheduling issues or changing priorities.
• Comfortable supporting and guiding colleagues while maintaining a collaborative and professional approach.
• Strong attention to detail and commitment to accuracy when managing appointments and entering information.
• Proficiency with computer systems, scheduling platforms, data entry, and standard workplace technology.
• Ability to learn new systems and procedures quickly and contribute to process improvements.
• Strong understanding of confidentiality and the ability to consistently follow HIPAA and other applicable privacy requirements.
• Proactive, dependable, team-oriented approach with a strong commitment to operational excellence.

• Comprehensive benefits package for eligible employees.
• Stable opportunity within a growing healthcare services organization.
• Collaborative and supportive team environment.
• Opportunities for professional growth, development, and expanded responsibilities.
• Opportunity to contribute to meaningful healthcare services supporting disability, occupational health, government, payer, and clinical research needs.
• Remote work opportunity.