SAP Concur Functional Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SAP Concur Functional Analyst (Enterprise Applications) based in India.

• Administer and maintain the SAP Concur Expense platform, including user access, groups, permissions, workflows, configuration updates, and routine system maintenance.
• Collaborate with IT, Finance, Compliance, vendors, and other technology teams to investigate and resolve functional and technical Concur issues.
• Monitor platform updates and enhancements and support the assessment, testing, and adoption of relevant system changes.
• Review and support employee expense reports, ensuring appropriate processing in line with established procedures and business requirements.
• Validate receipts, expense coding, required documentation, and policy compliance, identifying discrepancies and incomplete submissions.
• Support Concur Audit and Verify processes by identifying potential policy violations, inconsistencies, and other exceptions and routing them for appropriate resolution.
• Support reconciliation of corporate credit card transactions, travel expenses, and related financial data where applicable.
• Triage, investigate, resolve, or escalate Concur and enterprise application requests and incidents through ServiceNow or other ticketing systems.
• Provide timely user support, troubleshooting assistance, and guidance on Concur processes and functionality.
• Develop and maintain user guides, FAQs, training materials, troubleshooting documentation, and operational playbooks.
• Generate and maintain Concur reports that provide visibility into expense trends, operational issues, compliance, and other relevant metrics.
• Support UAT, regression testing, release readiness activities, deployment checklists, and post-release validation.
• Identify recurring issues, sources of rework, and manual processes and recommend improvements to increase efficiency and reliability.
• Support functional administration and operational activities for other enterprise applications as assigned.
• Explore and support the use of AI-assisted solutions to streamline application support, improve issue resolution, enhance the user experience, and reduce repetitive manual activities.

• Bachelor’s degree in Information Technology, Computer Science, Data Analytics, Engineering, Business Systems, or a related field; equivalent professional experience may be considered.
• 2+ years of experience administering or supporting SAP Concur Expense Management.
• 2+ years of experience supporting Concur integrations with connected systems, including platforms such as MedPro, Veeva, or similar enterprise applications.
• 2+ years of experience auditing expense reports, validating receipts, reviewing expense coding, and supporting travel and expense compliance processes.
• 2+ years of experience working with Microsoft Dynamics 365 or integrating finance and application data across enterprise systems.
• 2+ years of experience with ServiceNow, enterprise ticketing platforms, reporting tools, or application support processes.
• Strong understanding of functional application support, incident management, testing, and controlled change processes.
• Strong attention to detail and analytical skills, with the ability to identify inconsistencies and investigate issues systematically.
• Excellent written and verbal communication skills, with the ability to support users and collaborate effectively with technical and business stakeholders.
• Ability to follow structured support procedures while exercising sound judgment when investigating and resolving issues.
• Concur Administration certification or relevant SAP Concur training is preferred.
• Experience with application testing, UAT, regression testing, or offshore support delivery is an advantage.
• Experience using AI-assisted tools to improve enterprise application support, automate repetitive tasks, or accelerate issue resolution is a plus.
• Experience within life sciences, healthcare, client-facing operations, shared services, or managed service environments is desirable.
• Strong customer-service mindset, ownership, reliability, and ability to work collaboratively within distributed teams.

• Opportunity to work with SAP Concur and other enterprise applications in a complex business environment.
• Exposure to application integrations spanning Finance, travel and expense, and connected enterprise platforms.
• Opportunities to contribute to application testing, process optimization, automation, and AI-assisted support initiatives.
• Experience working cross-functionally with IT, Finance, Compliance, vendors, and business stakeholders.
• Opportunities for professional development and continued growth in enterprise applications and functional analysis.
• Inclusive and collaborative workplace.