Cloud Support Administrator

This remote role is an opportunity to support and optimize complex Azure environments across multiple client accounts.

• Manage and administer Azure cloud environments, including customer infrastructure, monitoring, alerting, virtual resources, and the broader management stack.
• Serve as an escalation point for technicians, investigating and resolving high-priority incidents in accordance with ITIL incident, problem, and change-management practices.
• Administer network platforms, firewalls, VPNs, policy-based routing, load balancing, and related security configurations.
• Configure and maintain Azure Virtual Desktop, Azure Site Recovery, disaster recovery solutions, and multi-client environments using Azure Lighthouse.
• Manage Windows and Linux servers as well as Hyper-V and VMware virtualization environments.
• Develop and maintain customer-specific runbooks, standard operating procedures, technical documentation, best practices, and automation processes.
• Implement infrastructure automation using PowerShell and Bicep, while applying CI/CD practices and Infrastructure as Code for repeatable deployments.
• Perform quality assurance checks on migrated and newly deployed environments and identify opportunities to improve reliability and operational performance.
• Ensure cloud environments comply with relevant security and regulatory frameworks, including FedRAMP, IRS 1075, NIST-800, CIS Benchmarks, PCI-DSS, HIPAA/HITECH, and SOC 1/SOC 2 requirements.
• Communicate technical issues, root causes, and recommended solutions clearly to clients and internal stakeholders.
• Collaborate with other departments to incorporate client feedback, improve service delivery, and support successful customer outcomes.
• Participate in an on-call rotation, including occasional nights and weekends, to provide escalated support and meet service-level commitments.

• Bachelor’s degree in a technical discipline or equivalent professional experience.
• 3+ years of hands-on Azure Cloud support or cloud administration experience.
• Strong knowledge of Azure administration, with AZ-104 certification highly preferred; candidates without the certification must obtain it within 90 days of employment.
• Experience supporting multiple client environments and working effectively in a managed-services or similarly diverse technical environment.
• Practical experience with PowerShell, Bicep, Infrastructure as Code, automation, and CI/CD practices.
• Experience administering networking and security technologies, including firewalls, VPNs, policy management, policy-based routing, and load balancing.
• Demonstrated ability to configure, administer, and troubleshoot Azure Site Recovery and apply sound disaster recovery practices.
• Working knowledge of ITIL principles, particularly incident and problem management.
• Experience with Windows and Linux servers; familiarity with Hyper-V and VMware is preferred.
• Strong analytical and root-cause problem-solving abilities, with a proactive approach to learning and developing technical processes.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to clients and non-technical stakeholders.
• Ability to work independently while collaborating effectively within a team and across functions.
• Ability to pass a U.S. Public Trust background check; candidates without an existing clearance must obtain it within 90 days of employment.
• Ability to work remotely from the United States and participate in an on-call rotation, including nights and weekends when required.

• Salary: $70,000–$90,000 per year, depending on experience and skills.
• Retirement: 401(k) plan with a 100% company match on employee contributions up to 4% of salary.
• Additional compensation: Performance-based compensation with potential bonus opportunities.
• Healthcare: 100% employer-paid health, vision, and dental insurance premiums for employees.
• Insurance protection: Company-paid life, AD&D, short-term disability, and long-term disability insurance.
• Paid time off: Three weeks of PTO that can be used for vacation, personal time, or sick leave.
• Paid holidays: 11 paid holidays annually.
• Community service: Paid leave for volunteering with organizations that are meaningful to you.
• Recognition: Employee recognition and rewards programs celebrating strong performance and contributions.
• Work flexibility: Fully remote U.S. position, with the option to work from a local U.S. office where available.