About the company
Cribl builds the telemetry infrastructure for the AI era, partnering with IT and Security teams at many of the world's biggest enterprises. Remote-first company.
Responsibilities
- Drive customer adoption and enablement through impactful materials and 1:1 and 1:many engagements
- Provide technical expertise and troubleshooting as a trusted advisor
- Contribute to 1:many content: webinars, workshops, educational materials
- Engage strategically with customers to align business needs with product capabilities
- Serve as feedback loop with Product, Engineering, Sales, Marketing, CX Operations
- Analyze data to identify pain points and optimize engagement strategies
- Proactively identify churn risks and develop retention strategies
- Leverage automation and digital tools to enhance efficiency
Requirements
- Strong understanding of data observability and security: SIEM, APM, logging, metrics
- Comfortable with enterprise software, distributed systems and cloud environments
- Customer success mindset with excellent communication and presentation skills
- Strong problem-solving and analytical skills
- Experience creating and delivering technical content
- Cross-functional collaboration ability
- Strong project management and organizational skills
- Familiarity with customer success platforms (e.g., Gainsight) is a plus
Conditions
- Remote-first, occasional work outside standard hours across time zones
- Base salary range £80,400 – £95,000 GBP, plus bonus program, equity and benefits