About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Partner with Sales to lead technical discovery, solution design, and customer validation.
- Deliver compelling virtual and in-person technical demonstrations.
- Deploy and support proof-of-value and proof-of-concept engagements.
- Translate technical capabilities into business outcomes.
- Serve as a trusted advisor during evaluations, competitive situations, and executive discussions.
- Develop customer-facing documentation, technical summaries, and solution narratives.
- Lead technical training sessions based on customer use cases and POV findings.
- Support marketing events, conferences, webinars, and speaking engagements.
- Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution.
- Travel as required, typically 25–50%, depending on region and business needs.
Requirements
- 7+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role.
- 7+ years of customer-facing technical, pre-sales, or customer support experience.
- Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers.
- Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations.
- Required strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation.
- Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry.
- Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs.
- Strong presentation, storytelling, and executive communication skills.
- Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers.
- Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes.
- BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience.
Conditions
- Full-time
- Employee Type: Regular
- Region: LATAM - Latin America
- Work Persona: Flexible or Remote