About the company
Join a global cloud operations team dedicated to simplifying cloud infrastructure and helping businesses operate more efficiently.
Responsibilities
- Align customer requirements with appropriate cloud solutions, infrastructure capabilities, and operational management practices.
- Proactively investigate, troubleshoot, and resolve complex cloud and compute issues across customer environments.
- Support and manage cloud infrastructure and workloads, helping maintain reliability, performance, security, and scalability.
- Develop and improve operational support processes, workflows, and service cadences.
- Collaborate with cross-functional teams, including engineering, product, and sales.
- Assess the stability and effectiveness of customer cloud environments and recommend improvements.
- Provide technical guidance, coaching, and mentoring to frontline support teams.
- Contribute to the development of cloud and compute expertise through technical training, knowledge-sharing sessions, and technical presentations.
- Create and maintain knowledge base articles and technical documentation.
- Apply monitoring and observability practices.
Requirements
- Bachelor's degree in Computer Science or a related field.
- At least 4 years of experience supporting and orchestrating public cloud environments, serverless platforms, and microservices.
- Strong understanding of cloud computing concepts and practical troubleshooting across virtual machines, Kubernetes, networking, security, storage, and databases.
- Solid networking knowledge, including DNS, TCP/IP, VPNs, content delivery networks (CDNs), and load balancing.
- Familiarity with monitoring and observability tools such as Prometheus and Grafana.
- Understanding of DevOps practices and continuous integration and continuous delivery (CI/CD) workflows.
- Familiarity with infrastructure automation and configuration management tools such as Terraform, Ansible, Chef, and Puppet.
- Strong analytical and problem-solving skills.
- Excellent communication skills.
- A customer-focused mindset.
- Willingness to learn new cloud technologies.
Conditions
- Remote work: The position is listed as remote in India.
- Global collaboration.
- Technical growth.
- Knowledge sharing and mentoring.
- Problem-solving opportunities.