About the company
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Responsibilities
- Executive Communication & Reporting: Compile data-driven reports that provide key insights and actions for senior stakeholders, including weekly reporting, Monthly Business Reviews (MBRs), Ops Monitoring, and Domain Weekly Business Reviews (WBRs).
- Data Pipeline & Dashboard Creation: Independently creating fully functional Looker dashboards and developing standalone MI to support the operations teams.
- In-depth Analysis & Automation: Performing confident root-cause analysis by filtering, merging, and amending complex data across Looker, Anaplan, Airtable, and Google Sheets. Write efficient SQL code and facilitate automation wherever possible.
- Dynamic Burndown Plans: Creating dynamic burndown plans to accurately predict return-to-service dates and forecast when service situations will be fully resolved.
- Incident Management & Rota: Taking responsibility for managing cross-domain incidents using data-driven and dynamic solutions. On call for incidents as part of a Monday to Friday rota.
- Service Deep Dives & Routing: Conducting deep dives to identify gaps between supply and demand, managing task views and routing.
- Global Ops Alignment: Working closely with our global ops functions to ensure performance expectations are met.
Requirements
- Demonstrable experience in service delivery, optimisation, and workforce management within a fast-paced, high-growth environment.
- Highly capable of managing a project's entire lifecycle with little oversight.
- Advanced ability to use Looker and Google Sheets for deep data storytelling and presenting clear findings via Google Slides and Documents.
- Experience handling incidents, creating actionable plans, and thinking of dynamic, data-driven solutions.
- Comfortable with critical conversations, communicating effectively to a wide range of stakeholders, and coaching those around you.
- Great understanding of task views, task types, routing, scheduled activities, and workforce optimisation principles.
Conditions
- £40,400 - £51,050 (12-Month Fixed Term Contract).
- This role can be based remotely anywhere in the UK, or our London or Cardiff office.
- On call for incidents as part of a Monday to Friday rota.
- £1,000 learning budget each year.
- MacBooks provided and extra support for work-from-home setup.