Enterprise Sales Manager

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

• Leading, coaching, and developing a team of Technical Implementation Specialists to deliver high-quality, timely, and reliable enterprise integrations.
• Identifying integration risks, capacity constraints, and performance gaps early, then taking action to address them.
• Identifying gaps in process, tooling, training, and content, then partnering with the right teams to close them.
• Using data to inform prioritization, capacity planning, coaching plans, and continuous improvement.
• Creating a culture of ownership, continuous learning, and high performance across the TIS team.
• Supporting high-stakes client and internal escalations while maintaining trust, urgency, and accountability.

• 3+ years of experience leading teams, ideally in technical implementation, enterprise integrations, customer success, or a related function.
• Experience leading teams that implement technical products or support complex enterprise customers.
• The ability to bridge technical, commercial, and customer needs, ideally in healthcare technology or enterprise software.
• Familiarity with EHR/EMR systems and healthcare workflows preferred.
• A data-driven approach to diagnosing performance gaps, prioritizing work, managing capacity, and identifying opportunities for improvement.
• Strong communication skills, with the ability to adapt your message for individual contributors, teams, clients, cross-functional partners, and senior leaders.
• The ability to lead through technical and client-facing escalations while maintaining trust, urgency, and accountability.

• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs through Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified