About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Delivery Solutions Architect - Public Sector (SLED) based in United States.
Responsibilities
- Partner with Solutions Architects to understand use-case demand and develop comprehensive technical strategies for prioritized SLED customers.
- Lead post-technical-win account strategies and execution plans across the majority of relevant workloads within strategic accounts.
- Serve as the accountable technical leader for assigned customers and use cases, driving onboarding, enablement, production readiness, go-live, and healthy consumption.
- Act as the primary contact for technical questions and issues related to production and go-live status, often supporting multiple use cases across large and complex organizations.
- Coordinate Shared Services, User Education, Onboarding and Technical Services, Support, and specialized technical experts to address needs beyond the immediate scope of the role.
- Develop and execute strategies for accelerating priority use cases into production, coordinating with Professional Services teams on engagement proposals and delivery plans.
- Work with Product and Engineering teams to facilitate access to new innovations, private previews, upgrades, and other technical requirements.
- Build comprehensive execution plans covering use-case progression, enablement and user growth, product adoption, optimization, executive governance, and ongoing customer investment.
- Identify opportunities to improve adoption, cloud cost control, workload tuning, and overall platform optimization.
- Establish executive and operational governance structures that maintain alignment across customer stakeholders and internal teams.
- Provide regular internal and external updates on customer health, usage KPIs, investment status, risks, product adoption, and use-case progression.
- Resolve complex technical escalations and create clarity and momentum across ambiguous or high-priority customer situations.
Requirements
- U.S. citizenship is required due to federal contract requirements and access to classified information.
- 7+ years of experience with technical project or program delivery in Data and AI environments, with the ability to contribute to technical discussions and architectural decisions with customers.
- Programming experience with Python, SQL, or Scala.
- Experience in a customer-facing pre-sales, technical architecture, customer success, consulting, or similar role.
- Strong understanding of solution architecture for distributed data systems.
- Ability to connect technical project deliverables with measurable business value and customer outcomes.
- Proven experience with technical program or project management, including accountability for accounts, stakeholders, resources, and delivery.
- Experience managing complex escalations and communicating effectively with senior customer executives.
- Experience conducting open-ended discovery workshops, developing strategic roadmaps, performing business analysis, and delivering complex programs or projects.
- Demonstrated track record of exceeding quotas, goals, or comparable performance objectives.
- Strong stakeholder management, communication, strategic planning, and problem-solving skills.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
- Ability to travel up to 30% as required.
- Ability to work with export-controlled technology or source code where applicable, subject to relevant government authorization requirements.
Conditions
- Local pay range of $180,000–$247,500 USD.
- Potential eligibility for an annual performance bonus.
- Potential eligibility for equity.
- Comprehensive employee benefits and perks, with specific offerings varying by region.
- Opportunity to work on complex Data and AI initiatives with strategic public-sector customers.
- High-impact role combining technical architecture, program leadership, customer success, and commercial strategy.
- Exposure to senior customer executives and cross-functional technical, product, services, and sales teams.
- Remote work environment with travel of up to 30% when needed.