About the company
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.
Responsibilities
- Serve as the primary technical escalation point for all L2 queries related to the Google Workspace suite, including Gmail, Drive, Calendar, and other core services.
- Troubleshoot, investigate, and resolve complex user issues, ensuring timely and effective solutions.
- Improve quality of service by analyzing ticket data and proposing improvements to processes and SOPs.
- Write and maintain clear technical documentation for both end-users and internal IT administrators.
- Escalate critical issues to and collaborate with third-party vendor support (e.g., Google) to ensure resolution.
- Handle advanced data management tasks, including restoring deleted user emails, recovering files/folders, and transferring file ownership.
- Manage security settings, including delegated administrators and domain-wide delegation, to ensure compliance with company policies.
Requirements
- In-depth knowledge of the Google Workspace Admin Console: A solid understanding of managing user accounts, groups, and organizational units.
- Expertise in Google Workspace Services: Deep knowledge of core products, including Gmail, Google Drive, Google Calendar, and Google Sites, especially their sharing and IAM settings.
- Domain & Email Configuration: Strong technical skills in DNS (SPF, DKIM, DMARC), email routing, and email protocols (IMAP/SMTP).
- Professional Workspace Administrator Certification: This certification is required.
- Advanced Problem-Solving: Demonstrates strong analytical skills to diagnose and resolve complex technical issues effectively.
- Excellent Communication: Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences.
- Strong Collaboration: Ability to work effectively with cross-functional teams, including developers, product managers, and other IT personnel.
- Time Management: Proven ability to manage time effectively, prioritizing tasks based on urgency and business impact.
Conditions
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication.
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures.
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.