About the Company
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
Responsibilities
- Leading and managing Screening teams to achieve performance metrics and quality targets.
- Minimizing team turnover and maximizing team member satisfaction.
- Optimizing team structure to support changes in supply, growth strategy, and capacity planning.
- Managing internal team projects.
- Planning, creating, and releasing new team initiatives and process updates.
- Working with vertical subject matter experts to optimize tasks and screening step content.
- Supporting Vertical Lead in vertical initiatives.
- Supporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for screening and ensuring compliance to the new standards.
- Serving as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.
- Leading the build-out of new talent specializations, including hiring the screeners needed to support them.
- Creating, managing, maintaining documentation that supports screening process and procedures while complying with cross-vertical standards.
- Providing guidance and feedback to analytics teams to improve reporting across technical screening.
- Monitoring talent screening passing rates, activation speed, and other key metrics.
- Supporting the QA team in evaluating screener performance during interviews and other interactions with talent.
Requirements
- 3-5+ years of experience in operational management (managing projects, teams, business workflows).
- Bachelor’s degree in business or a related field is required.
- Experience in the IT field is preferred.
- Experience with SDLC is preferred.
- Excellent analytical skills.
- Must have excellent written and oral communication skills.