About the company
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action.
Responsibilities
- Own product outcomes for one or more OTR modes (Truckload, LTL, Parcel or Last Mile), including tracking quality, ETA accuracy and carrier coverage.
- Track and analyze adoption, engagement and retention KPIs for your area.
- Find friction points and adoption gaps using usage data, customer interviews and feedback from Customer Success and Sales.
- Build and prioritize a backlog that measurably improves customer stickiness.
- Write your own SQL to explore feature usage, tracking performance and customer behavior.
- Use AI coding tools (Claude, Cursor and similar) to build working prototypes, internal tools and quick analyses.
- Work hands-on in product analytics platforms like Pendo, and maintain dashboards.
- Turn quantitative findings into clear product hypotheses and actionable backlog items.
- Partner with Data Science and Engineering on instrumentation and event tracking.
- Run discovery sessions and join onboarding calls, QBRs and support escalations.
- Work with Customer Success Managers to surface systemic product gaps and recurring pain points.
- Work with Engineering and Design through scoping, development and post-launch monitoring.
- Support Product Marketing with onboarding materials, release notes and adoption playbooks.
- Contribute to presales conversations and market requirements gathering with Solutions teams.
Requirements
- 5+ years, including end-to-end ownership of a product area and a track record of shipping with measurable business impact.
- Practical experience in supply chain or logistics.
- Comfort working hands-on with data: strong SQL, familiarity with analytics tools.
- Proven use of AI tools to speed up PM work beyond drafting documents.
- Strong customer engagement skills.
- Experience working with distributed engineering teams across time zones.
- Ability to work with significant overlap with US Central Time.
- Preferred: experience with two or more of truckload, LTL, parcel and last mile; prior work on SaaS onboarding flows, feature adoption programs or customer health scoring; experience with Pendo, Amplitude or similar product analytics tools; familiarity with agile development; Bachelor's degree in engineering, operations, supply chain, economics or another quantitative field.