About the company
We're hiring an AI Support Engineer to work directly with the founder and build the systems that power customer support at Bolna. This isn't a traditional support role — you'll use AI to make support scale, and you'll partner closely with the business team on the customer conversations that matter most.
Responsibilities
- Work directly with the founder to design and continuously improve how customer support runs at Bolna.
- Pull and collate data from Intercom to spot patterns, recurring issues, and gaps in how customers are being helped.
- Build AI-powered workflows that triage, answer, and resolve customer support queries with less manual effort.
- Design the systems and processes behind a streamlined, scalable support flow — from triage to escalation to resolution.
- Step in directly on critical customer support situations alongside the business team when it matters.
- Turn recurring support themes into feedback for product and engineering.
Requirements
- 1–3 years of experience in a support, ops, or technical customer-facing role.
- Hands-on comfort with AI tools/workflows (prompting, automations, agent builders).
- Experience with Intercom or a similar support/helpdesk tool.
- Sharp, structured communicator.
- Comfortable with ambiguity.
Nice to have
- Experience setting up support automations, chatbots, or AI agents in a real product company.
- Familiarity with SQL or basic scripting to pull/analyze support data.
- Startup experience, especially in a 0-to-1 function.