Director, Provider Intake Contact Center

О компании

Our partner is looking for a Director, Provider Intake Contact Center based in United States.

Обязанности

• Lead the overall strategy, execution, and continuous improvement of intake operations.
• Provide executive oversight of intake operations, including service delivery and workforce planning.
• Collaborate with teams across product, technology, compliance, and service operations.

Требования

• Seven or more years of progressive leadership experience in contact center operations.
• Strong knowledge of contact center operations and customer experience best practices.

Условия

• Fully remote work opportunity within the United States.