About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Salesforce Developer based in Brazil.
Responsibilities
- Develop, enhance, and maintain enterprise Salesforce Service Cloud solutions, including case management, knowledge repositories, agent assistance tools, and operational workflows.
- Build and deliver technical improvements across AI-driven case summarization, bulk communications, omnichannel routing, case orchestration, and automated agent feedback capabilities.
- Design, implement, and maintain Salesforce integrations with external applications, downstream systems, and enterprise data platforms, including Snowflake.
- Participate in a Developer Fast-Response Engineer rotation, monitoring platform health, triaging alerts, investigating incidents, and resolving routing, automation, and production issues.
- Conduct root-cause analysis for technical incidents and implement improvements that strengthen platform reliability and prevent recurring issues.
- Monitor operational KPIs and system performance, contributing to regular operations reviews and continuous platform optimization.
- Maintain clear technical documentation, incident records, system knowledge, and operational procedures using collaboration and documentation platforms such as Confluence.
- Collaborate effectively with distributed engineering, operations, and client-facing teams while maintaining alignment with Eastern Time business hours.
- Take ownership of assigned engineering initiatives from technical design through implementation, deployment, support, and continuous improvement.
Requirements
- Strong professional experience as a Salesforce Developer or Salesforce Engineer, with hands-on expertise in Apex, Lightning Web Components (LWC), and Salesforce Flows.
- Proven experience with Salesforce Service Cloud and Omnichannel, including case management, routing, automation, and work orchestration.
- Solid background in production support, incident management, troubleshooting, monitoring, and root-cause analysis for business-critical platforms.
- Hands-on experience designing and maintaining Salesforce API integrations with external systems and enterprise platforms.
- Experience building or supporting Salesforce-to-Snowflake data integration or streaming pipelines is highly desirable.
- Familiarity with enterprise observability tools, monitoring dashboards, operational KPIs, and reliability practices.
- Experience working in a Developer Fast Response (DFR), Site Reliability Engineering (SRE), or similar operational support environment is a strong advantage.
- Exposure to AI-powered Salesforce capabilities, AI-assisted case management, or autonomous/agentic AI integrations is preferred.
- Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or System Architect are valued.
- Strong analytical, troubleshooting, and problem-solving abilities, combined with a proactive approach to identifying and resolving technical issues.
- Excellent written and verbal English communication skills, as English is used for interviews, documentation, and day-to-day collaboration.
- Ability to work effectively with distributed international teams and maintain approximately ±2 hours of overlap with Eastern Time (ET).
- Strong sense of ownership, reliability, and accountability, particularly when supporting production systems and high-priority incidents.
Conditions
- Full-time remote position based in Brazil.
- Direct vendor contract with a global technology and design organization.
- Remote-first environment with distributed teams across Latin America and international markets.
- Opportunity to work on enterprise-scale Salesforce Service Cloud and customer operations platforms.
- Exposure to AI-driven engineering initiatives, advanced Salesforce automation, omnichannel technologies, and enterprise data integrations.
- Collaboration with international teams and major enterprise clients.
- Opportunity to take ownership of high-impact engineering initiatives and platform reliability.
- Ongoing exposure to modern cloud, data, automation, observability, and AI technologies.