About the company
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
Responsibilities
- Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases
- Lead technical discovery and translate business needs into scalable AI agent solutions
- Support POCs, demos, and technical validations to drive successful deal progression
- Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs
- Build partner capabilities over time to independently drive high-quality opportunities
- Partner closely with Sales and Partnerships to support partner-led and co-sell motions
- Shape solution design to align technical feasibility with customer and commercial goals
- Communicate complex technical concepts clearly across technical and business audiences
- Drive technical win conditions throughout the deal lifecycle
- Build and maintain strong relationships with strategic and emerging partners
- Identify and develop expansion opportunities across use cases, customers, and regions
- Act as a bridge between partners and internal teams (Sales, Product, Customer)
- Support development of scalable enablement assets and best practices
- Capture and translate partner and customer feedback into actionable product insights
- Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy
- Collaborate cross-functionally to refine messaging, positioning, and solution approach
- Contribute to scaling Parloa’s partner ecosystem as a core growth channel
Requirements
- 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software
- Strong technical foundation and comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture)
- Balance hands-on technical depth with high-level solution storytelling and business value articulation
- Comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes
- Strong communicator who can engage both technical audiences and senior business stakeholders
- Proactive, collaborative approach and enjoy enabling partners, customers, and internal teams
Conditions
- Compensation structured as On-Target Earnings (OTE), consisting of base salary and performance-based variable component, in addition to equity package
- Salary Range: $150,000 — $175,000 USD