SOFTSWISS is looking for a Middle Account Manager to join the team and work with clients using the SOFTSWISS Game Aggregator.
The Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Responsibilities
Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests.
Build strong, long-term client relationships by understanding their needs and providing timely support.
Identify opportunities to introduce relevant services, game content, and other solutions to existing clients.
Monitor account and product performance, analyse data, and highlight opportunities for improvement.
Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently.
Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients.
Requirements
2+ years of experience in Account Management, Customer Success, or a similar client-facing role.
Strong written and spoken English at B2+ level.
Experience building and maintaining strong relationships with clients.
Ability to analyse data and turn findings into practical recommendations.
Strong problem-solving skills and the ability to handle client issues efficiently.
Confident communication and collaboration with international, cross-functional teams.
Nice to have
Written and spoken Russian.
Experience in the iGaming industry or working with B2B digital products.
Conditions
Private health insurance.
Sports benefits.
Comprehensive Mental Health Program.
Free English lessons (online).
Local language courses.
Paid time off.
Maternity leave support.
Referral program rewards.
Upskilling, internal workshops, and participation in professional conferences and corporate events.