Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager, Betting & Gaming based in Canada.

• Own a portfolio of client accounts against defined retention and growth targets, developing account plans to achieve commercial objectives.
• Manage the commercial relationship throughout the full contract lifecycle, from expansion opportunities through renewal.
• Lead commercial discussions with clients, communicating platform value and identifying cross-sell and upsell opportunities across multiple solutions.
• Build strong relationships across customer organizations, including senior stakeholders responsible for budgets and expansion decisions.
• Monitor client performance metrics to identify opportunities for improved fraud prevention outcomes, stronger adoption, and account growth.
• Lead regular business reviews that demonstrate delivered value and establish priorities for the next phase of each customer relationship.
• Coordinate product education, resources, and internal expertise to help customers increase their use and understanding of the platform over time.
• Respond proactively to customer concerns, coordinating internal resolution and communicating recurring root causes back to relevant teams.
• Collaborate with Customer Success, Sales, Product, Engineering, and other cross-functional teams to support seamless implementation and ongoing delivery.
• Maintain accurate account records, forecasts, renewal information, and expansion opportunities in CRM systems.
• Stay informed about the digital fraud landscape and apply industry knowledge to customer strategies and tailored solutions.
• Translate complex fraud prevention and technology value propositions into clear commercial benefits for non-technical and non-fraud stakeholders.

• At least 3 years of experience as an Account Manager or in a comparable client-facing commercial role, preferably within a startup or high-growth environment.
• Proven track record of meeting or exceeding retention and expansion targets across a portfolio of accounts.
• Demonstrated experience managing and expanding accounts across multiple products or solutions, including identifying and closing cross-sell and upsell opportunities.
• Experience leading commercial discussions and negotiating expansions and renewals; fraud prevention experience is highly desirable.
• Excellent communication and relationship-building skills, with the credibility to manage expectations effectively even when customer challenges arise.
• Strong initiative and confidence in taking ownership of customer interactions, account strategy, and commercial outcomes.
• Comfortable working with data and interpreting customer performance metrics to develop compelling commercial arguments.
• Strong CRM discipline and experience maintaining accurate forecasts and account records.
• Collaborative mindset with the ability to work effectively across Sales, Customer Success, Product, Engineering, and other teams.
• Strong understanding or interest in digital fraud, risk, compliance, or related technology markets is an advantage.
• Ability to explain complex technology and fraud-related concepts in clear, accessible business language.
• Must be eligible to work in Canada.

• Full-time, permanent opportunity.
• Fully remote work environment in Canada.
• Senior commercial ownership of a portfolio within the betting and gaming sector.
• Opportunity to build long-term relationships with strategic clients and senior decision-makers.
• Exposure to fraud prevention, AML compliance, digital risk, and rapidly evolving technology markets.
• Cross-functional collaboration with Sales, Customer Success, Product, and Engineering teams.
• Opportunity to drive meaningful retention, expansion, cross-sell, and upsell growth.
• High degree of autonomy and ownership in managing customer relationships and commercial performance.
• Inclusive environment committed to equal opportunity and supporting diverse backgrounds.
• Reasonable adjustments available throughout the recruitment process for candidates who require them.