About the company
foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. We operate in around 65 countries worldwide, headquartered in Berlin, Germany.
Responsibilities
- Own the operational performance of the QC Shops portfolio across Bangladesh.
- Monitor, analyse and improve operational performance across key business and fulfilment metrics including Item Not Found (InF), Vendor Offline Rate, Vendor Fail Rate, Perfect Fulfilment Rate (PFR), Order Acceptance Rate, Cancellation Rate, Replacement Offered %, Picker Utilisation, Orchestration SKU Coverage & Stock and assortment availability.
- Identify operational risks and recurring performance issues through data analysis.
- Perform root cause analyses and develop structured action plans to improve vendor performance.
- Partner closely with Account Managers to implement operational improvement initiatives for underperforming vendors.
- Conduct joint vendor visits where required to validate operational issues and ensure agreed actions are implemented.
- Measure, monitor and report the business impact of operational improvement initiatives.
- Lead the operational execution of strategic retail partner launches from planning through post-launch stabilisation.
- Coordinate operational readiness across Operations, Commercial, Account Management and partner teams.
- Manage launch timelines, dependencies, risks and stakeholder communication.
- Coordinate picker onboarding, training, deployment and operational readiness for new strategic partner launches.
- Ensure operational processes and SOPs are successfully implemented before and after launch.
- Monitor launch performance and drive corrective actions where required.
- Continuously improve the operating model for strategic retail partners as the business scales.
- Coordinate operational readiness of foodpanda picker teams supporting Shops operations.
- Monitor picker training-to-deployment readiness.
- Identify stores, categories and SKUs requiring inventory verification based on operational data.
- Define inventory count priorities and provide clear guidance to picker teams on execution.
- Monitor inventory check completion, quality and follow-up actions.
- Partner with Account Managers and picker teams to improve stock accuracy, assortment availability and InF performance.
- Conduct regular field visits to partner stores to validate operational performance, identify root causes and ensure sustainable improvements are embedded across the vendor network.
- Observe fulfilment processes including picking, packing and order handover.
- Validate compliance with operational SOPs and foodpanda standards.
- Deliver operational coaching and guidance to vendor teams and picker teams.
- Document findings, assign corrective actions and ensure timely follow-up.
- Support live operational escalations where required while maintaining focus on long-term operational improvements.
Requirements
- Data-driven operations professional with a strong background in Business Performance or Business Analytics.
- Ability to independently own operational outcomes across the Shops portfolio.
- Experience leading cross-functional initiatives and managing complex operational projects with minimal supervision.
- Proactively identify opportunities to improve operational performance at scale.