About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500 work smarter, faster, and better.
About the team
The Futures Engineering team sits at the intersection of R&D, applied engineering, and thought leadership within ServiceNow Futures. We build "art of the possible" proofs of concept, run customer- and partner-facing workshops and POCs, and produce technical and strategic collateral. The team operates in an Agile/Scrum model.
Responsibilities
- Customer & Partner Engagement: Build relationships with internal and external stakeholders to understand business and technical challenges, gather requirements, and manage end-to-end projects
- R&D and Applied Research: Lead research initiatives into novel technologies and business trends, evaluating their implications for the ServiceNow platform
- Thought Leadership & Publishing: Author and publish thought leadership papers, white papers, and technical collateral
- Proofs of Concept: Architect and lead customer-facing and internal proofs of concept demonstrating "art of the possible" applications of the ServiceNow platform
- Workshops & Futures Engagements: Plan and lead workshops with customers and partners
- Market & Competitive Research: Participate in market research and competitive analysis
- Framework and Programs: Develop operational programs and frameworks to run programs within ServiceNow Futures
Conditions
- Full-time
- Work Persona: Flexible or Remote
- Region: AMS - North America and Canada