About the company
This position is listed on behalf of a partner company supporting patient care services.
Responsibilities
- Coordinate daily Personal Care Specialist team activities
- Manage daily queues and prioritize workload distribution
- Monitor key operational performance indicators
- Provide real-time support and act as first point of escalation
- Coach and support team members through meetings and performance feedback
- Conduct designated performance reviews
- Oversee internal audit activities
- Partner with the District Manager on recruitment and workforce planning
- Support recruitment and onboarding activities
- Assist with vacation and absence management
- Maintain accurate operational records and documentation
Requirements
- Minimum 3 years of experience as a Personal Care Specialist or in patient-support
- 3+ years of experience in healthcare operations, patient services, or case management
- Bachelor's degree in Nursing, Social Work, Business Administration, or related discipline
- Experience coordinating teams or operational activities preferred
- Previous leadership or supervisory experience is an asset
- Current RN license or RSW designation preferred
- Certifications such as Lean Six Sigma advantageous
- Strong organizational and problem-solving skills
- Bilingual English/French capability is an asset
Conditions
- Full-time remote work opportunity within Canada
- Comprehensive health and wellness benefits
- Family-focused benefits including backup dependent care and adoption assistance
- Paid parental leave
- Access to behavioral health and wellness resources
- Professional development opportunities