Senior Director, Accounts Receivable

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Accounts Receivable based in United States.

• Lead, manage, and develop Accounts Receivable teams, including recruiting, onboarding, training, coaching, performance management, and employee development.
• Oversee day-to-day Accounts Receivable operations and related functions, including Electronic Data Interchange (EDI), rejection management, and denial management.
• Establish, implement, and continuously optimize departmental policies, best practices, standardized workflows, and operational processes.
• Monitor the overall health of outstanding accounts receivable and develop action plans to reduce aging, resolve outstanding balances, and improve inventory performance.
• Conduct root cause analysis to identify recurring issues and implement sustainable corrective actions across the revenue cycle.
• Establish, monitor, and achieve departmental performance metrics and enterprise benchmarks to measure productivity, collections, quality, and operational effectiveness.
• Analyze collection trends, payment processing performance, and other financial indicators to proactively identify fluctuations, risks, and improvement opportunities.
• Prepare and support executive-level summaries, financial reporting, healthcare analytics, and performance presentations for senior leadership.
• Provide executive oversight for system upgrades and enhancements involving Accounts Receivable inventory applications.
• Maintain regular management meetings to review accounting data, discuss performance, address concerns, and align on corrective actions.
• Oversee offshore revenue cycle relationships, resources, productivity goals, and service delivery performance.
• Design and implement BPO performance trackers that compare operational results against established KPIs and service expectations.
• Partner with offshore and U.S.-based service delivery and collections teams to understand and consistently meet client expectations.
• Participate in recurring meetings with offshore teams to address client-specific issues, review KPI performance, and coordinate improvement initiatives.
• Collaborate with offshore lead generation and delivery teams to streamline processes supporting new business opportunities.
• Manage vendor relationships, assignments, and performance expectations.
• Lead or participate in special projects and other strategic initiatives as assigned.

• High school diploma or GED required.
• Bachelor’s degree in Healthcare Administration, Business Administration, Benefits, or a related field preferred; equivalent education, training, and experience may be considered.
• At least 5 years of experience in revenue cycle management or accounts receivable, preferably within healthcare or the health insurance industry.
• At least 2 years of supervisory, management, or leadership experience preferred.
• Experience working with offshore billing or revenue cycle operations is preferred.
• Strong working knowledge of revenue cycle metrics, medical billing requirements, financial processes, and business operations.
• Strong financial reporting and healthcare data analysis capabilities, with the ability to translate data into actionable recommendations.
• Strong supervisory and management skills, including the ability to lead cross-functional and geographically distributed teams.
• Excellent oral, written, and interpersonal communication skills, with the ability to communicate effectively with executives, managers, business stakeholders, and technical teams.
• Strong presentation development and delivery skills, particularly for financial reporting and healthcare analytics.
• Proficiency with word processing, spreadsheet, database, and presentation software.
• Strong decision-making, organizational, time management, mathematical, and problem-solving skills.
• Ability to identify recurring operational issues, determine root causes, and implement effective front-end and process-level solutions.
• Ability to adapt communication style to different audiences and interact professionally with diverse personalities.
• Demonstrated ability to establish and maintain productive professional relationships across departments and organizational levels.
• Strong understanding of client expectations and the ability to balance operational performance with service quality.

• Performance-based incentive plan and eligibility for a discretionary incentive bonus in accordance with applicable policies.
• Competitive base compensation determined by factors including geographic location, skills, experience, qualifications, and other job-related considerations.
• Leadership opportunity within a healthcare revenue cycle environment.
• Opportunity to influence enterprise Accounts Receivable strategy, operational performance, and continuous improvement.
• Exposure to e