Service & Support Engineer

Our partner is looking for a Service & Support Engineer based in the United States. This role offers the opportunity to provide hands-on technical service and support for advanced industrial additive manufacturing equipment.

• Support customers with site preparation requirements and ensure locations are ready for equipment installation.
• Install, commission, and support new additive manufacturing machines and associated ancillary equipment at customer sites.
• Deliver customer training covering equipment safety, operation, maintenance, and best practices.
• Perform scheduled preventive maintenance activities and complete recommended repairs, including the replacement of wear and spare parts.
• Diagnose electrical and mechanical faults, troubleshoot equipment failures, identify root causes, and implement appropriate solutions.
• Read and interpret electrical, pneumatic, hydraulic, and mechanical documentation to support installation, maintenance, and troubleshooting activities.
• Coordinate required spare parts, tools, equipment, and other resources before service interventions to ensure efficient resolution.
• Provide technical support to customers and internal teams by phone and email, including troubleshooting assistance and parts ordering.
• Support solution center activities involving equipment testing, operation, and customer acceptance.
• Prepare accurate and detailed service, time, expense, and customer reports following field activities.
• Manage travel arrangements efficiently, balancing cost, timing, and customer requirements.
• Maintain strong customer relationships through clear communication, professionalism, responsiveness, and effective conflict management.
• Work independently in a fast-paced, deadline-driven environment while managing multiple priorities and service assignments.
• Travel extensively throughout the United States, with domestic travel expected to reach up to 90%.

• Associate degree or technical college qualification in mechanical, electrical, automation engineering, or a related technical discipline, or an equivalent combination of education and experience.
• Up to 2 years of relevant field service experience in additive manufacturing, CNC machining, or a comparable industrial equipment environment.
• Experience with additive manufacturing equipment or similar advanced industrial technologies is preferred.
• Solid understanding of mechanical, electrical, electronic, and engineering principles.
• Strong troubleshooting and diagnostic capabilities, particularly when working with complex technical systems.
• Ability to read and interpret electrical, pneumatic, hydraulic schematics, mechanical assembly drawings, and technical instructions.
• Hands-on experience assembling or servicing mid-sized capital equipment such as CNC machinery, manufacturing cells, robotics, extrusion equipment, or comparable systems.
• Experience working with both low- and high-voltage electrical equipment and electrical measurement instruments.
• Familiarity with GD&T, mathematical concepts such as trigonometry, and industrial technology applications is advantageous.
• Strong computer skills, including hardware and software used for machine-specific applications, with advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
• Strong time-management, organizational, multitasking, and problem-solving abilities.
• Self-motivated and comfortable working with minimal supervision while maintaining high standards of accuracy and safety.
• A hands-on mindset and genuine interest in learning, experimenting, and developing practical technical solutions.
• Valid driver's license and willingness to undertake extensive domestic travel.
• Must meet applicable U.S. eligibility requirements for access to ITAR-controlled technical data.

• Annual salary: $85,000–$95,000, depending on level, experience, expertise, and geographic location.
• Medical, dental, and vision insurance.
• 401(k) plan with company matching contributions.
• Flexible Spending Account options.
• Life insurance.
• Short-term and long-term disability coverage.
• Vacation and personal time off.
• Paid company holidays.
• Employee assistance program.
• Home-office-based work arrangement.
• Extensive exposure to advanced additive manufacturing and industrial technologies.
• Opportunity to work directly with customers and develop broad field engineering expertise.
• Significant hands-on learning and professional development opportunities.