About the company
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry.
Responsibilities
- Build & Execute the Community Strategy: develop, launch, and manage spaces where tour and attraction businesses can learn and network, including educational programs, webinars, newsletters, and social content
- Drive Community Initiatives: manage and execute community-building efforts, content, and engagement strategies for the whole supplier community
- Drive the Referral Program: collaborate with the PMM to enhance brand/product affinity and build scalable campaigns that drive customer referrals
- Own Customer Communication Channels: lead initiatives and campaigns through platforms like Intercom and ActiveCampaign
- Scaling Reactivation Campaigns: use quantitative and qualitative data research to understand root causes of suppliers who don't upgrade from Free plans
- Brand Engagement & Social Media Champion: develop and implement a hands-on brand engagement strategy and content plan for community channels
- Cross-Functional Collaboration & Mentorship: collaborate with Content, Partnerships, and Sales; mentor junior team members
Requirements
- A minimum of 5 years of experience in community/customer marketing or a related field
- Proven track record of building and nurturing online communities
- Strong practical experience managing and executing campaigns through customer communication platforms such as Intercom and ActiveCampaign
- Possesses "AI native thinking" to innovate and optimise how we interact with and empower our operator community
- Comfortable speaking in-person and online to large audiences
- Excellent project management and organisational skills
- A keen interest and passion for travel, technology, and empowering tour and activity operators
Conditions
- Hybrid position based out of either our London or Oxford office
- Competitive compensation packages, including base salary and annual bonuses
- Remote-friendly approach to collaboration across a worldwide team
- Flexible schedule
- Donation matching, tuition assistance, lifestyle benefit, travel perks, employee assistance program, health benefits