About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Técnico de Faturamento IV - Benefícios Corporativos based in Brazil.
This is a senior technical billing role focused on complex corporate benefits processes, data accuracy, and operational excellence.
Responsibilities
- Conduct detailed and complex billing analyses, identifying, investigating, and correcting inconsistencies while ensuring data accuracy.
- Perform complex customized allocations and validate calculations according to client requirements.
- Coordinate the preparation, submission, and verification of files exchanged with clients and insurance operators.
- Manage and monitor copay exemption processes, ensuring proper documentation and traceability.
- Perform and validate system entries while maintaining data integrity across billing and client platforms such as Qbem and Quiver Pro.
- Prepare customized payroll files according to individual client requirements and validate the associated information.
- Manage invoice extensions and support the resolution of complex billing occurrences.
- Act as a technical interface with clients and insurance operators to investigate and resolve issues within established SLAs.
- Support negotiations of billing-related requests with insurance operators when required.
- Monitor productivity and quality indicators and contribute to maintaining operational performance.
- Support leadership in implementing process improvements, automation initiatives, and more efficient billing workflows.
- Train and guide Analyst I and II team members, sharing technical knowledge and best practices.
- Ensure compliance with established SLAs, quality standards, processes, and data integrity requirements.
Requirements
- Completed high school education is required; additional education in finance, administration, accounting, insurance, or a related field is a plus.
- Previous experience in billing, reconciliation, financial operations, or other complex administrative and financial processes.
- Strong Excel skills, including advanced formulas, data treatment, pivot tables, and analysis of large datasets.
- Solid knowledge of billing, reconciliation, and operational systems, with the ability to work across multiple platforms.
- Strong analytical and logical reasoning skills, with attention to detail and a structured approach to identifying discrepancies.
- Ability to investigate complex issues, validate calculations, and maintain high levels of data accuracy.
- Strong organizational and prioritization skills, particularly when managing multiple demands and short deadlines.
- Ability to communicate effectively with clients, insurance operators, colleagues, and leadership.
- Proactive and collaborative profile, with the maturity to act as a technical reference and support less experienced professionals.
- Ability to work under pressure while maintaining quality, accuracy, and compliance with established SLAs.
- Commitment to continuous improvement, process optimization, and customer-focused service.
Conditions
- Medical and dental insurance.
- Flexible meal or food allowance.
- Transportation allowance.
- Profit-sharing program (PLR).
- TotalPass access with exclusive plans and partner fitness facilities.
- Life insurance.
- Partnerships with language schools, universities, and professional development courses.
- Discounts on personal insurance for employees and eligible family members.
- Childcare assistance and programs supporting maternal and infant health.
- Holiday on Insurance Professionals' Day.
- Opportunities for continuous learning, professional development, and career growth.
- Collaborative and inclusive work environment focused on employee development, well-being, and high performance.
- Culture that values empathy, respect, diversity, knowledge sharing, and strong professional relationships.