About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer Senior based in the United States.
Responsibilities
- Design, configure, develop, and enhance ServiceNow solutions, with a focus on ITSM workflows, state models, assignment rules, user interfaces, and automation.
- Build advanced automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and related platform capabilities.
- Maintain and customize Service Catalog items, record producers, Service Portal components, and other self-service capabilities.
- Manage CMDB architecture, CI class structures, relationship mappings, data reconciliation rules, IRE configurations, and transform maps to maintain accurate configuration data.
- Design and develop upgrade-safe custom applications using ServiceNow Studio and Application Engine, applying appropriate application scoping and access controls.
- Develop, configure, and troubleshoot REST and SOAP integrations, IntegrationHub spokes, and MID Server configurations connecting ServiceNow with third-party platforms.
- Collaborate with Product Owners, Process Managers, architects, and cross-functional stakeholders in Agile/Scrum environments to translate business requirements into effective technical solutions.
- Support platform upgrades, instance cloning, Automated Test Framework execution, troubleshooting, and ongoing platform maintenance.
- Estimate development effort, contribute to prioritization, and help ensure reliable delivery against customer and business expectations.
- Produce technical documentation, solution designs, proposals, and other materials while supporting platform governance and continuous improvement.
- Mentor and support team members, facilitate Scrum ceremonies and demos, and contribute to talent development and knowledge sharing.
- Stay current with ServiceNow capabilities and identify opportunities to improve platform functionality, methodologies, automation, and operational outcomes.
Requirements
- 3+ years of related professional experience in ServiceNow development, software engineering, or a comparable technical discipline.
- Technical training, relevant certification, or a degree in a related field.
- ServiceNow Certified System Administrator certification is required.
- Strong functional and technical expertise across Incident, Change, and Problem Management modules.
- Demonstrated experience with CMDB architecture, scoped application development, and ServiceNow platform configuration.
- Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, REST, and SOAP.
- Hands-on experience with IntegrationHub and MID Server administration.
- Solid understanding of ITIL processes, software development life cycle practices, and Agile/Scrum methodologies.
- Experience gathering requirements, creating technical designs, troubleshooting complex issues, and translating business needs into scalable solutions.
- Strong problem-solving abilities and the capacity to work independently as well as collaboratively.
- Clear, authoritative communication skills with the ability to influence technical and business stakeholders at different levels.
- Experience leading Agile ceremonies, Scrum demonstrations, collaborative working sessions, or similar team activities.
- Proven ability to mentor colleagues, support team development, identify process gaps, and drive methodology improvements.
- Strong customer focus, organizational skills, and the ability to manage delivery expectations while maintaining high-quality outcomes.
- Creative and analytical approach to developing innovative technical solutions.
- Must be legally authorized to work in the United States and able to pass a background check required to obtain a position of Public Trust.
- Willingness to work remotely with less than 10% travel as required.
Conditions
- Competitive annual salary range of $106,250–$143,750, depending on experience, geographic location, and applicable contractual requirements.
- Full-time, fully remote work arrangement.
- Full-flex work week designed to support work-life balance and personal priorities.
- Medical plan options, including options with Health Savings Accounts.
- Dental and vision coverage.
- 401(k) plan with company matching and pre-tax/post-tax contribution options.
- Paid time off, including vacation, sick, personal, and holiday leave.
- Typically 15 days of paid leave per calendar year for new employees, plus 10 paid holidays, prorated based on hire date.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability coverage, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel insurance.
- AI-powered career development resources and internal mobility support.
- Wellness programs and a supportive, innovation-focused workplace culture.
- Opportunities to grow technical expertise, mentor others, and contribute to m