About the company
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what matters most in the user experience.
Responsibilities
- New customer acquisition and selling: partner with Account Directors on pre-sales motions, craft and deliver tailored demos, lead technical evaluations.
- Complex implementations and value realization: lead onboarding for strategic customers, build implementation playbooks, guide complex deployments.
- Adoption, expansion, and growth: identify opportunities to expand adoption, diagnose root causes when adoption stalls.
- Technical escalation: serve as escalation point for complex technical challenges.
- Team capability building: build playbooks, document repeatable fixes, coach peers.
- Early account impact: assess account health, establish trust with stakeholders.
- Quarterly business outcomes: drive measurable improvement in customer health, retention, expansion.
Requirements
- 5 to 8 years of experience in a customer-facing technical role.
- Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
- Proven experience managing strategic Enterprise accounts.
- Demonstrated ability to solve ambiguous problems.
- Experience connecting technical execution to business outcomes.
- Hands-on use of AI tools for account research, content creation, or workflow automation.
- Experience mentoring or coaching more junior technical team members.
Nice to have
- Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.
- Hands-on experience with mobile app development, including Swift, Android, or React Native.
- Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
- Track record of building reusable frameworks, playbooks, or processes.