About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Systems Support Engineer (Node) based in India.
Responsibilities
- Manage incident resolution processes using appropriate tools, application monitoring metrics, and reporting mechanisms
- Analyze complex application architectures, troubleshoot business-critical issues, and perform effective debugging and root-cause analysis
- Apply operational standards and engineering best practices to improve system reliability, stability, availability, and overall performance
- Support the evolution, deployment, and maintenance of high-quality software through continuous delivery practices
- Implement and optimize logging, alerting, and monitoring strategies
- Use DevOps tools and practices to deploy, operate, and maintain software efficiently
- Develop, maintain, and test bug fixes and enhancements to existing codebases
- Promote cloud best practices, including resource optimization, monitoring, alerting, and secure application operations
- Collaborate with cross-functional teams using Agile methodologies
- Mentor junior engineers and colleagues
- Participate in a rotation-based, business-needs-driven support team that provides 24/7 coverage when required
Requirements
- Demonstrated experience developing and supporting applications using Node.js and Java
- Understanding of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
- Experience with scripting languages such as Python or PowerShell
- Strong understanding of application architectures, including monolithic, N-tier, layered, microservices, and serverless systems
- Excellent debugging, troubleshooting, and incident-triaging skills
- Hands-on experience with relational databases such as Microsoft SQL Server, MySQL, or PostgreSQL
- Experience with containerization tools such as Docker and continuous integration and delivery tools such as Jenkins or Azure Pipelines
- Familiarity with application monitoring and observability tools such as Datadog, Prometheus, or Grafana
- Experience working with Agile methodologies, including Scrum and/or Kanban
- Strong communication and interpersonal skills
- Willingness to participate in a rotation-based support schedule and provide 24/7 availability
Conditions
- Remote work
- Based in India
- Professional growth and career development
- Continuous learning
- Mentorship and collaboration
- Technical innovation
- Career autonomy