About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Advisory Delivery Operations & Project Management based in the United States.
Responsibilities
- Lead, coach, and develop a team of project managers, including performance reviews, regular 1:1s, mentoring, career development, workload coverage, and team growth planning.
- Partner with Delivery Operations and Project Management leadership to develop and standardize project management procedures, reporting practices, and delivery optimization initiatives.
- Establish consistent approaches to project execution, governance, communication, documentation, and performance management across advisory engagements.
- Leverage technology, automation, and emerging AI capabilities to streamline workflows, improve operational efficiency, and strengthen delivery processes.
- Create and maintain training materials while providing ongoing coaching to project managers throughout the project lifecycle.
- Support delivery utilization targets and other key performance indicators while identifying opportunities for operational improvement.
- Lead proactive risk identification, risk reporting, mitigation planning, issue management, and escalation for high-risk clients and projects.
- Collaborate with quality management, sales, delivery teams, and leadership to strengthen the end-to-end customer experience.
- Execute project management activities directly when needed while overseeing the performance and delivery quality of the assigned project management team.
- Manage project coordination, including schedules, task assignments, resource requirements, client communications, status meetings, and issue escalation.
- Develop and maintain project work plans, adjusting scope, schedules, resources, and priorities as business requirements evolve.
- Communicate resource needs and coordinate with cross-functional teams to establish clear ownership and responsibilities.
- Maintain strong relationships with clients throughout engagements and communicate effectively with stakeholders at multiple organizational levels.
- Travel for client or internal business needs as required, up to approximately 25%.
Requirements
- 10+ years of project management or equivalent professional experience.
- 5+ years of external client-facing experience in consulting, professional services, technology, compliance, or a related environment.
- 5+ years of experience leading project managers, project management teams, or cross-functional delivery organizations, with demonstrated success as a player-coach.
- 3+ years of experience applying technology and automation to process improvement initiatives.
- Strong thought leadership in process optimization and operational transformation.
- Proven ability to proactively manage client escalations, project risks, issues, and mitigation strategies.
- Strong understanding of project and practice management best practices, with experience independently leading cross-functional teams through complete project lifecycles.
- Excellent written and verbal communication skills, including confidence communicating with executive-level stakeholders.
- Strong presentation, organizational, analytical, and prioritization skills.
- Understanding of the operating practices and commercial dynamics of project management teams within professional consulting organizations.
- Bachelor’s degree in Business Administration or a related discipline.
- Experience with AI-enabled automation, large and complex IT projects, cloud platforms, compliance, cybersecurity, or professional services is advantageous.
- Familiarity with Agile, hybrid delivery methodologies, PMO development, resource management, Jira, Confluence, and Smartsheet is a plus.
- Knowledge of security principles, policies, and industry best practices is beneficial.
- PMP or Certified Scrum Master certification is strongly preferred; Lean Six Sigma, ITIL, CISM, Security+, AWS, or GCP certifications are also valued.
- Ability to balance strategic thinking with hands-on execution and foster a culture of accountability, collaboration, and continuous improvement.
Conditions
- Annual salary range of $127,000–$212,000, with actual compensation determined by factors such as experience, education, certifications, training, geography, and other job-related considerations.
- Potential eligibility for annual incentive, commission, and/or recognition programs.
- Flexible remote work model designed to support productivity and work-life balance.
- Comprehensive insurance and benefits options.
- Paid parental leave.
- Flexible time off.
- Certification and professional training reimbursement.
- Digital mental health and wellbeing support.
- Employee resource groups and opportunities for community and team engagement.
- Opportunities for professional and leadership development within a growing advisory organization.
- Remote position with travel limited