About the company
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.
Responsibilities
- Develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists
- Ensure effective mitigation of financial crime risks associated with Wise's customers
- Foster a high-performing team, drive operational excellence
- Act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention
- Ensure team meets performance targets, maintains or elevates quality standards
- Coach and develop a strong team of FinCrime Operations Analysts or Specialists
- Provide regular, constructive, and actionable feedback to direct reports
- Conduct career map check-ins and make recommendations for promotions, salary raises
- Oversee daily operations, ensuring adherence to relevant regulations and internal policies
- Identify and propose opportunities for process and tooling improvements
- Provide guidance and support on complex, high-risk cases and escalations
Requirements
- Strong people leadership with domain and operational expertise
- Understanding of financial crime risks associated with customers, products, and tooling
- Knowledge of KYC/AML/Fraud/Screening
- Experience in financial crime prevention
- Ability to build and refine processes prioritising customer impact
- Strong capabilities in timely conflict resolution
- Experience in coaching and mentoring team members
Conditions
- Full-time
- Compensation: BRL 17500 - BRL 23500 monthly
- Location: São Paulo, Brazil