About the company
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
Responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows
- Handle escalations that need cross-team coordination
- Join an on-call rotation for urgent issues outside business hours
- Provide hands-on support for user technology, AV systems, conference rooms, and printers
- Write and maintain internal documentation
- Write scripts (Bash, Python) to automate repetitive tasks
Requirements
- Hands-on IT support experience
- Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- Experience with Google Workspace administration
- Experience with Slack administration
- Understanding of identity and access fundamentals: SSO, MFA, directory services
- Familiarity with MDM fundamentals and endpoint management concepts
- Basic scripting (Bash or Python) for automation
- Strong troubleshooting skills
Conditions
- Annual Salary: €125,000 - €165,000 EUR
- Location-based hybrid policy: expect all staff to be in one of our offices at least 25% of the time
- Visa sponsorship available