About the company
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Responsibilities
- Build and manage a globally distributed team of trade ops associates providing 24/5 service coverage.
- Directly engage with our customers, providing a world-class service
- Review, identify and resolve trade differences
- Process trade corrections and cancellations
- Inventory account reconciliation
- Provide input into new procedures and processes as well as revisions to existing operations procedures and processes
- Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies
- Manage our global fiat banking relationships
- Maintain relationships with liquidity providers, token projects and all our vendors
- Assist with financial and regulatory audits
- Work closely with engineering to bring industry-leading crypto products to market
Requirements
- Experienced running middle/back office trade operations for a brokerage or crypto exchange
- Built and managed a globally distributed customer service focused team providing world-class 24/5 service coverage
- Experience trading crypto professionally
- Experience in US crypto regulations
Conditions
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card